State Farm® Insurance Agent Craig Martin

"I'd like to give a shoutout to Lauren from Craig Martin at State Farm for her exceptional assistance as a customer service representative. Lauren truly went above and beyond to help me when I called regarding a change in policies. Her readiness to assist and her thorough explanations ensured that no question was left unanswered. Thanks to Lauren's outstanding service, Craig Martin State Farm proves to be the best choice out there."

"I recently worked with CJ who went above and beyond to explain everything to me in detail. He took the time to walk me through the different options available and made sure I understood all the terms and coverage specifics. Not only was he knowledgeable and professional, but he also had a friendly and approachable demeanor that put me at ease. I never felt pressured to make a decision and he was patient in answering all of my questions. Thanks to his thorough explanation and guidance, I was able to select the best insurance policy for my needs with confidence. I highly recommend CJ to anyone in need of insurance services. His expertise and exceptional customer service truly set him apart."

"Raine with State Farm is very professional and courteous. Working with her was a joy. My family has done business with this State Farm agency since the early 80s under the previous agent Joe. Glad to see Craig is continuing on. Craig is lucky to have Raine working at his agency."

"Ile was exceptional in his communications and counseling on the best policy for our autos. Excellent customer experience overall. I found State Farm to have the best pricing for our auto insurance needs, and will be considering them and the Craig Martin agency for my home and other insurance needs."

"Raine was so helpful with getting my daughter set up with her new car. She answered my questions in a timely manner and problem solved with me when we had concerns. She went above and beyond to make sure we had what we needed. In a world where customer service seems be lacking she is a bright light. Thank you for your commitment to building customer relationships! We appreciate you!!"

"I recently had an extremely frustrating experience with the Craig Martin branch of State Farm. What started as a simple car insurance purchase turned into a journey filled with confusion and a lack of respect for the customer. Initially, the agent informed me about a strange new State Farm policy, which required me to pay the insurance in two installments every three months, instead of monthly. However, to my surprise, I was charged the full insurance amount. After complaining, they refunded me, and I the amount due for the first three months. But, before even a month had passed from this payment, they were already charging me for the remaining amount. The most frustrating part was the agent's lack of responsibility. Even though he admitted the error, he made no effort to resolve my problem, leaving me to deal with the company's finance department. This experience showed a total lack of respect and consideration for the customer. I am counting the days until my six months of insurance are up so that I can switch companies. It's disappointing to see a branch of such a renowned company act with such disorganization and disregard. I definitely do not recommend State Farm - Craig Martin branch to anyone looking for reliable insurance service and respectful customer care."

"Everyone's insurance rates have been rising but the company I have been with since 2017 for both Home and Auto seemed to really make a bigger than normal jump this year so I started to look for quotes. I normally just go online and check companies there but thought it would be worth also checking with some of the local agencies. Teddy Hilton from the office answered my quote request and was able to pull together a better rate for both policies. He also worked with me extensively via email which was a huge help with my schedule. His thoroughness, personality, and responsiveness is one of the main reasons that I am now a first time State Farm customer. I look forward to continuing to work with him and the team."

"My husband and I have been with State Farm a long time. In the past 5 years we have seen our commercial insurance for our business more than triple in price with them. I recently inquired with Teddy by email to cut our coverage in half to save money since it's getting almost unaffordable. He quoted us by email a price about half what we are currently paying so we said let's proceed. We waited a month to get the new Declaration page back from underwriting. The price was higher than our current price for half the coverage! I was super upset and tried all week to get ahold of Teddy by email with no response. I decided to stop by the office yesterday since I was in the area. I was told Teddy was there but on lunch break and he could see me in an hour. I returned to the office an hour later, waited another 20 minutes while I was told he would be back shortly. Then was told he would not be returning to help me but a guy named Bill was given my information and he would be out shortly. So now I've wasted an hour and half of my time to see Teddy, the only commercial guy there that I was told I could speak to, but now a guy Bill could help me which probably could have when I first came in! Now I'm really aggravated. And needless to say, Bill was no help either. I proceeded to sit in his cubicle for another 30 minutes while he chatted online with someone I guess on the commercial side only to not find out any information or explanation as to the why my pricing was not what Teddy quoted me or why now for the next 6 months I have to pay a higher price with half the coverage. I got the run around with them, wasted 2 hours of my day and got nowhere! I would highly recommend avoiding State Farm if you need commercial insurance!"

"I recently had the pleasure of working with Bill Parkes to insurance my home. The insurance company i was working with before was virtually non existent and the rate increases were astronomical. Bill was quick to respond to my initial inquiry, and that was the experience the entire time working with him. He was professional and answered my questions, both via email and phone. I even received a handwritten thank you note from the office. You don't really see that much anymore! Also, the inspection company they recommended was also top notch. Thanks again, Bill!"

"After calling numerous insurance agents to see my options for new homeowners insurance, Craig Martin's agent Bill, was excellent to work with. Other companies didn't get back to me, they were priced way high for poor coverage! If you shop around you will see for yourself. ...However, I can save you the Headace and Just call Craig!"

"Yesterday my husband and I visited the State Farm office in Winter Garden, Fl, and met with Teddy Hilton. We wanted to explore better options related to homeowners and flood zone insurances. Mr. Hilton was respectful, friendly, kind, resourceful, and very sensitive to our needs. We were pleasantly surprised by his high level of expertise, as he was able to answer all our questions and offer valuable and cost effective alternatives. We are extremely happy with the two insurances acquired, much better deals than the previous ones we had with another company. Thank you Teddy for making a difference!"