State Farm® Insurance Agent Craig Martin

"Great agent"

"Working with Denise at Craig Martin/ State Farm Insurance, on both my auto and home insurance has been a pleasure. She has been very thorough in explaining the depth of both policies and is always prompt at following up. I've experienced major savings on the premiums for both home and auto. Sam Posman Clermont, FL"

"Kelsey was great and very helpful."

"Today I had the pleasure of working with Michelle McLendon at Craig Martin's State Farm Insurance agency. I contacted Michelle to update my current policies. She was extremely helpful and listened to all of my questions & concerns. Michelle is a devoted employee that takes pride in her work. It was a pleasure working with her and look forward to working with her in the future. Thank you Michelle!"

"Alice was exceptional! Very professional, courteous and helpful! A real asset to your company.! Thank you Alice!"

"Kelsey was great! She was pleasant to work with and highly professional."

"Called this place by mistake actually and got a hold of Kelsey who answered the phone who then offered me a quote. So why not, I called her back later in the day and she was able to give me a reasonable quote on my work truck and trailer along with my camper as well."

"Top notch service help with renewal information on auto, home and umbrella policies. Michelle is very kind and responds immediately with information. She answered all my questions and will be renewing all three policies."

"David me ayudo con el seguro de mi apartamento. Se tomo el tiempo de explicarme todas las cosas para que yo entenderá bien lo que tengo en ese seguro. Si hablas español pregunta por David exelente"

"We were in a time crunch , and Bill was incredibly helpful throughout the entire process. He was knowledgeable, professional, and able to assist us right on the spot. He took the time to answer all the questions we had and we truly appreciate his excellent customer service!!"

"Olympia was very helpful. She took care of my situation in a professional manner."

"Great service. Great price. Thanks, Denise for all your help."

"Great service! Fast! Thankful for this team!"

"Denise is the best!"

"Michelle went above and beyond to help me and I appreciate her services. She deserves the biggest raise in the office."

"Kelsey was amazing. First she was able to give me a great quote saving me lots of money. Also she went way above just giving a quote and helped me solve a big problem with my drivers license. I am so grateful to her for all her help."

"Needed some local coverage & Kelsey helped us with everything we needed. She was informative, quick, efficient & intentional with all that she did. Highly recommend Kelsey to anyone who needs an agent with that personal touch!"

"Agente maravilhosa e resolveu meu problema Rapidamente."

"I needed some major help with a financial account that I have with State Farm. Olympia from Craig Martin's office jumped right in and provided some very helpful insight and helped me start the process of correcting my account. She was non-judgemental and provided realistic expectations. Olympia was always quick to respond to any questions or concerns I had during this process, and I am super thankful for her assistance."

"Great experience every time"

"Despite MULTIPLE REQUEST we still have no explanation of the policy. Craig continues to reply with standard copy and paste responses he uses for all upset customer - "we care, we are sorry you are frustrated, we strive to do the best" yet THEY STILL HAVEN'T RESPONDED ANY SUBSTANCE OUR REQUEST SINCE APRIL 26!!!!!!!!!!!!!!!!!!!!!!!!! I will be reporting to DOI since I'm not getting anywhere with their "local neighborhood insurance company" RUN from Craig Martin's State Farm. They only care about sales and not customers."

"Avoid this company if you expect customer service. Emails ignored for weeks, constant upselling, and basic policy changes turned into a nightmare. After 10 years with zero claims, adding a car and jewelry coverage became endless calls, confusion, and pressure to buy more insurance. When leaving, they dodged simple refund questions and gave conflicting information. Three follow-up emails later — still no response. Feels like they care more about sales than customers. UPdate - despite multiple request again asking for explanation we get candid responses like below from Craig - pathetic. ALL WORDS - Zero action. STILL NO ANSWER TO OUR REQUEST!!!!!!!!!!!!!"

"Went to Craig Martin’s State Farm office and all of the staff we encountered were nice and extremely professional. Kelsey is the agent my wife and I worked with. She follows up, is helpful, knowledgeable, patient, and most importantly explains everything so that we could fully understand our coverage. Would highly recommend!!"

"The agent with whom I worked Olympia was amazing. She was incredibly thorough, explaining in detail my policy as well as the benefits of bundling my policy with a homeowner’s policy. I ended up saving so much money with more coverage on both policies."

"Thank you for your response, but I find it very concerning that the only time I’ve received any acknowledgment from you is after leaving a public negative review. Despite multiple emails and attempts to resolve this privately and professionally, I still have not received a proper follow-up regarding my concerns. At this point, it’s no longer just about the billing issue it’s about the lack of communication and professionalism from you. Customer service should be a top priority, especially in an industry where people rely on trust, transparency, and timely support. Unfortunately, that has not been my experience here. Seeing that I’m not the only customer expressing similar concerns in reviews makes it clear this is an ongoing issue that seriously needs improvement. Ignoring clients until a public review is posted is not good business practice, and I genuinely hope this office takes the feedback seriously moving forward. There is clearly a need for better communication, accountability, and customer care."