State Farm® Insurance Agent Craig Martin

"Great experience every time"

"Avoid this company if you expect customer service. Emails ignored for weeks, constant upselling, and basic policy changes turned into a nightmare. After 10 years with zero claims, adding a car and jewelry coverage became endless calls, confusion, and pressure to buy more insurance. When leaving, they dodged simple refund questions and gave conflicting information. Three follow-up emails later — still no response. Feels like they care more about sales than customers. UPdate - despite multiple request again asking for explanation we get candid responses like below from Craig - pathetic. ALL WORDS - Zero action. STILL NO ANSWER TO OUR REQUEST!!!!!!!!!!!!!"

"Went to Craig Martin’s State Farm office and all of the staff we encountered were nice and extremely professional. Kelsey is the agent my wife and I worked with. She follows up, is helpful, knowledgeable, patient, and most importantly explains everything so that we could fully understand our coverage. Would highly recommend!!"

"The agent with whom I worked Olympia was amazing. She was incredibly thorough, explaining in detail my policy as well as the benefits of bundling my policy with a homeowner’s policy. I ended up saving so much money with more coverage on both policies."

"Thank you for your response, but I find it very concerning that the only time I’ve received any acknowledgment from you is after leaving a public negative review. Despite multiple emails and attempts to resolve this privately and professionally, I still have not received a proper follow-up regarding my concerns. At this point, it’s no longer just about the billing issue it’s about the lack of communication and professionalism from you. Customer service should be a top priority, especially in an industry where people rely on trust, transparency, and timely support. Unfortunately, that has not been my experience here. Seeing that I’m not the only customer expressing similar concerns in reviews makes it clear this is an ongoing issue that seriously needs improvement. Ignoring clients until a public review is posted is not good business practice, and I genuinely hope this office takes the feedback seriously moving forward. There is clearly a need for better communication, accountability, and customer care."

"Great customer service. Every time I call I speak with a person, they are kind and answer all my questions. Things are taken care of very fast and that’s a plus for me!"

"This is now the second complaint I’ve had regarding this State Farm office in Winter Garden with Craig Martin, and unfortunately, my experience continues to be extremely disappointing and unprofessional. Communication and follow-up from this office is terrible. It takes weeks just to get any sort of response, and getting in contact with Craig Martin himself is nearly impossible. As the head of the office, it is incredibly unprofessional that when situations cannot be resolved by his staff, he completely ignores emails and leaves everything to his assistants instead of stepping in and properly handling customer concerns. For the past three months, I have been dealing with an issue regarding a child discount that was mistakenly removed from my insurance policy. Michelle herself acknowledged the issue, contacted accounting, and confirmed that the discount had indeed been removed accidentally. I was told it would be corrected. Three months later, I am still being overcharged, and nothing has been resolved. What made this experience even worse was being treated as if I was lying about the numerous conversations and follow-ups that have taken place over these past months. There have been countless calls regarding this issue, and if their calls are recorded, there is proof of every conversation that occurred. The lack of accountability, poor communication, and dismissive treatment from this office is unacceptable. Based on my experience, this office is extremely difficult to work with, and it’s disappointing to see customer concerns continuously ignored instead of properly addressed."

"Alice was very professional and responsive to our needs! I so appreciated her direct, clear and timely communication. We are very pleased with State Farm and their service! Thank you Alice!"

"Kelsey one of the girls in the office was able to look at my old policy, explain what everything means (which no insurance company has ever done) and was able to recommend a policy with double the coverage for only 20 dollars more. Now that I know what my insurance covers what I’m paying for makes me sleep better at night."

"Kelsey was very helpful and professional."

"Kelsey was friendly, knowledgeable, and efficient. And she saved me 50% off the cost my previous insurance."

"Bill was an absolute delight to work with. Helped set up and affordable and substantial renters insurance plan for our next stage of life."

"Creg Martin’s State Farm saved me lots of money they insure multiple vehicles and also a recreational vehicle for the best rate I’ve ever had. Also I have a health insurance policy that carries great benefits at a low cost. Alice who is who handles all of my policies. It’s very great to work with, easy to understand and helps move forward quickly with any changes or additions to help save $$$. Thank you for all your help and God bless this State Farm!"

"Olympia was extremely pleasant very accommodating. We discussed my Home policy and we went over everything that’s in the policy and went through all the items that I’m covered for, and She answered all my questions was very pleasant and I appreciate it. Thanks Olympia."

"Great service from Alice at Craig Martin State Farm Insurance!!!"

"Kelsey is amazing & a joy to be with. Super informative & competent. She gave me the information I didn’t even know I needed."

"Denise was very knowledgeable and a pleasure to work with. She helped us with both auto and homeowners insurance"

"⭐⭐⭐⭐⭐ Kelsey was absolutely fantastic! I recently worked with Kelsey at the Craig Martin State Farm office in Winter Garden, and she went above and beyond for me. She took the time to thoroughly review my car insurance and homeowners insurance policies, found better coverage options, and managed to save me a significant amount on both premiums. Her knowledge, patience, and attention to detail made the whole process smooth and stress-free. I truly appreciate how she looked out for my best interests and helped me lower my costs without sacrificing protection. If you’re in the Winter Garden or Horizon West area and looking for an insurance agent who actually cares and delivers results, I highly recommend reaching out to Kelsey at Craig Martin’s State Farm agency. She’s a true professional and a huge asset to their team. Thank you, Kelsey—you saved me so much money!"

"Alice listened, was polite, professional and expedited correcting the issue of my car insurance. She is a great example of customer service."

"They are so helpful and take the time to explain everything in detail. Highly recommend talking to Denise."

"Spoke with Kelsey James the best Agent I have ever spoken to knew her job information was prepared for any questions I asked her. I gave her a 10 in my heart"

"Kelsey was very kind and helpful, her service is outstanding! I highly recommend talking to her about your insurance!"

"Worked with several people at the State Farm office in Hamlin recently the past few wks and today Denise came through with helping me get my acct with the safe driving app set up and finally working- she went the extra mile with a smile- THANK YOU for your help!"

"Kelsey did a great job for me! Thanks"

"Working with Denise at Craig Martin - State Farm Insurance was seamless. Denise broke things down and explained several options we could go with and explained the benefits to each option. Thank you Denise for all of your help, my wife and I truly appreciate it!"