State Farm® Insurance Agent Craig Martin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Theresa Hrynyk
November 14, 2024
5
out of
5
rating by Theresa Hrynyk
"Ethan made the process of adding a new auto policy on for my son smooth and easy. He was helpful, friendly, and informative and was able to find us discounts as well. I would happily work with him again and recommend him."
We responded:
"Thank you, Theresa! I'm glad Ethan could make the process of adding a new auto policy for your son smooth and easy. It's wonderful to know he was helpful, friendly, and informative, and that he found you some discounts. We appreciate your recommendation and look forward to assisting you again in the future. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Chance Caspary
November 14, 2024
5
out of
5
rating by Chance Caspary
"Craig and his team are amazing! Switched over to them early this year, not only did I save money but I got better coverage and a staff that truly cares!"
We responded:
"Chance, thank you for your wonderful review! I'm glad to hear that you saved money and received better coverage with us. Our team truly cares about providing the greatest service possible. If you ever need anything, we're here to help! - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Alina Bohn
November 14, 2024
5
out of
5
rating by Alina Bohn
"Thank you Jessica for all your help with getting our insurance paperwork in short notice. You were great!!"
We responded:
"Thank you, Alina! I'm happy Jessica could assist you with your insurance paperwork on such short notice. We appreciate your kind words and are always here to help with any future needs. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Delia Marquez
November 13, 2024
5
out of
5
rating by Delia Marquez
"Hello Jessica, Thank you for answering all my questions and taking care of my account today. I received a great experience and excellent customer service from you. Keep the good job!"
We responded:
"Delia, thank you for your kind words! I'm glad you had a great experience and received excellent customer service. Your feedback is truly appreciated, and we'll make sure to keep up the good work. If you have any more questions or need further assistance, feel free to reach out anytime. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Mike Shemelya
November 6, 2024
5
out of
5
rating by Mike Shemelya
"You are very knowledgeable and helpful through our process . I appreciate your persistence and follow up!"
We responded:
"Mike, I'm glad you found our team knowledgeable and helpful throughout your process. Your appreciation for our persistence and follow-up means a lot. We're always here to assist with any future needs or questions you may have. Thank you for your kind words! - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Safraz Asgaralli
November 6, 2024
5
out of
5
rating by Safraz Asgaralli
"Working with Jessica was a breeze! She promptly helped me with my Renter’s policy, ensuring that I was fully informed of any nuances. Extremely concise, professional, and a pleasure to work with. Would 10/10 recommend if you ever need a quote, or general questions."
We responded:
"Thank you, Safraz, for sharing your experience! I'm glad to hear that Jessica made the process of getting your Renter’s policy smooth and informative. We appreciate your recommendation and are always here to help with any quotes or questions you might have in the future. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Jem’s Mom
November 6, 2024
5
out of
5
rating by Jem’s Mom
"I learned things about insurance I wasn’t aware of previously."
We responded:
"Thank you for your wonderful review! I'm glad you found our insurance insights helpful. Our goal is to ensure our clients are well-informed about their coverage. If you have any more questions or need further assistance, feel free to reach out anytime. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Renee Crosse
November 6, 2024
5
out of
5
rating by Renee Crosse
"Great service and Marc took time to explain our coverage and search for discounts to help with our costs."
We responded:
"Renee, thank you for your wonderful review! I'm glad Marc was able to take the time to explain your coverage and find discounts to help with your costs. We appreciate your feedback and are here to assist with any insurance needs. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Dan Silva
November 5, 2024
5
out of
5
rating by Dan Silva
"Agent Bill Parkes was most helpful and found the right solutions for my insurance needs (auto, home, umbrella policy). Definitely recommend Bill to anyone who needs help with their insurance."
We responded:
"Dan, thank you for your wonderful review! I'm glad to hear that Bill was able to assist you with your auto, home, and umbrella policies. We appreciate your recommendation and are grateful to have Bill on our team. If you need any further assistance, our office is here to help. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Susan B
October 30, 2024
5
out of
5
rating by Susan B
"Marc was knowledgeable and helpful with meeting our insurance needs. Would recommend this agent."
We responded:
"Susan, thank you for your wonderful review! I'm glad to hear that Marc was able to assist you effectively with your insurance needs. We appreciate your recommendation and are always here to help with any future questions or needs you may have. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Jorge Del Sol
October 30, 2024
1
out of
5
rating by Jorge Del Sol
"Ongoing Refund Issue Mr. Martin, as of today, October 30, 2024, at 1:35 p.m., the issue regarding my refund still awaits resolution. I am waiting to receive the refund that is due to me. The problem with your office seems to stem from assumptions. I suggest the following process: fully understand the situation, identify the proper solution, and then follow up with your internal team to ensure that the issue is resolved before contacting a client or replying to a review. Avoid writing unfounded replies just to mitigate negative feedback, as your response has only reinforced my decision to switch to a different State Farm agent. I have been a loyal State Farm customer for forty-four years and have never had issues with any of my agents. When my family and I relocated to a new city, we switched to Craig Martin's State Farm agency. Unfortunately, I faced a payment issue due to a mistake made by a staff member. I addressed this issue directly with several people at the agency to resolve it, but none resolved my problem. I also contacted State Farm customer service, who pacified me and could only refer me back to my agent, dismissing my concern. State Farm is a quality insurance company. Unfortunately, times have changed, and society has changed. "Customers are not an interruption to a business. Customers are the revenue-generating equation of all companies." As a long-time State Farm customer, I am deeply disappointed by the recent events. The lack of resolution to a simple payment issue has not only affected my finances but also tarnished my perception of the State Farm agents I have trusted for over four decades. Mr. Jorge (George) Del Sol Winter Garden, FL 34787"
We responded:
"Jorge, thank you for your feedback and for being a loyal State Farm customer for so many years. I am genuinely sorry to hear about the payment issue you encountered and the frustration it caused. Our team strives to provide excellent service, and it’s clear we fell short in this instance. Your comments are important to us, and we will use them to improve our processes. We are glad we were able to get this resolved for you, please feel free to reach out to our office if you have any further questions or concerns. We are here to help. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Maggie Carr
October 29, 2024
5
out of
5
rating by Maggie Carr
"I had the absolute best experience with my State Farm Agent, Marc! He thoroughly explained my insurance plan and benefits and really made me feel at ease! He is an excellent communicator and I feel confident with my insurance plan because of his expertise and support system!"
We responded:
"Maggie, thank you for sharing your wonderful experience with Marc! I'm glad to hear that he was able to thoroughly explain your insurance plan and benefits, making you feel at ease. Marc's excellent communication skills and expertise are truly valuable to our team. We're happy that you feel confident with your insurance plan. If you have any future questions or need further assistance, our office is always here to help. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Lauri Rose
October 28, 2024
5
out of
5
rating by Lauri Rose
"Wonderful working with Jessica at State Farm. She was able to reduce my auto insurance by $50 a month! So very grateful for her kindness and walking me thru the process."
We responded:
"Lauri, thank you for sharing your experience! I'm so glad Jessica could assist you in reducing your auto insurance by $50 a month. Her kindness and ability to guide you through the process are qualities we truly value in our team. If you have any further questions or need assistance in the future, our office is here to help. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Elizabeth Gamble
October 24, 2024
5
out of
5
rating by Elizabeth Gamble
"Ethan was wonderful! He helped me when I was up against the clock. He took his time explaining everything and getting us set up with no worries. He was with us every step of the way. I have always been with State Farm. But this was my first time needing this type of help. And I just say I was super impressed. Will definitely recommend."
We responded:
"Elizabeth, thank you for sharing your experience! I'm glad Ethan could assist you so effectively, especially under time pressure. It's wonderful to know he took the time to explain everything clearly and made the process worry-free for you. Your recommendation means a lot to us. If you need any further assistance, don't hesitate to reach out. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
winni
October 24, 2024
5
out of
5
rating by winni
"Thank you Marc for all your time and knowledge. You were absolutely awesome to work with. Craig: I hope you take care of Marc, the man is awesome."
We responded:
"Winni, thank you for your kind words! I'm happy to hear that Marc provided you with excellent service and knowledge. We truly value his contributions to our team. If you need any further assistance, feel free to reach out. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Terrance Barnwell
October 23, 2024
5
out of
5
rating by Terrance Barnwell
"Very professional."
We responded:
"Terrance, Thank you for your review! I'm glad you found our service professional. Your feedback means a lot to us. If you have any further questions or need assistance, feel free to reach out anytime. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Frank Gonzales
October 17, 2024
5
out of
5
rating by Frank Gonzales
"Marc help me with the renewal of my life insurance the process was simple and easy, the information he gave me help me to make the right choice, thanks!"
We responded:
"Frank, thank you for sharing your positive experience! I'm glad Marc could assist you with your life insurance renewal and make the process straightforward. It's wonderful to know the information provided helped you make the right choice. If you have any further questions or need assistance in the future, we're here to help. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Craig Callens
October 17, 2024
5
out of
5
rating by Craig Callens
"Ethan was professional, kind and thorough. Thanks for all the help"
We responded:
"Ethan's professionalism, kindness, and thoroughness are qualities we truly value in our team. I'm glad he could assist you so well. If you ever need further assistance, don't hesitate to reach out. Thanks for your feedback! - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Sweet Abode Rentals
October 14, 2024
5
out of
5
rating by Sweet Abode Rentals
"Marc was very helpful, informative, and friendly. I enjoyed our conversation, left better education on what drives premiums, and made some subtle changes to my policies that will mitigate risk."
We responded:
"Thank you for your wonderful review! I'm glad to hear that Marc was able to provide helpful, informative, and friendly service. It's great that you left with a better understanding of what drives premiums and made changes to mitigate risk. If you have any further questions or need assistance, feel free to reach out anytime. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Rose Sirois
October 12, 2024
5
out of
5
rating by Rose Sirois
"Had an account review with Marc this week. He explained a lot regarding why rates have been increasing since Covid and gave me some options to lower my rates! Really appreciate the time he took."
We responded:
"Thank you, Rose! I'm glad Marc was able to provide you with a thorough account review and explain the reasons behind the rate changes. It's great to know he could offer you some options to lower your rates. We appreciate your kind words and are always here to help with any future needs. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
James Al
October 11, 2024
5
out of
5
rating by James Al
"Ethan was very knowledgeable, helpful and professional. It very a pleasurable and beneficial experience"
We responded:
"James, thank you for your positive review! I'm glad Ethan could provide you with knowledgeable, helpful, and professional service. It's great to know you had a pleasurable and beneficial experience. If you need any further assistance, feel free to reach out. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Jeffrey Weed
October 4, 2024
5
out of
5
rating by Jeffrey Weed
"I had a great time at State Farm. Ethan showed me everything on my policy and explained everything in detail. I saved a bunch of money and that’s gonna help out with the future. Thanks for taking care of me."
We responded:
"Jeffrey, I'm glad you had a great experience with us! It's wonderful to know that Ethan was able to explain your policy in detail and help you save money. We're grateful for your kind words and are always here to assist with any future needs. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Sasquatch Keoppen
October 2, 2024
5
out of
5
rating by Sasquatch Keoppen
"Ethan was wonderful. I drove to the office after work with my son and Ethan made me feel right at home and lifted my spirits. Quickly got the paperwork finished and got me out of there. Appreciate it guys."
We responded:
"Ethan is a fantastic part of our team, and I'm glad he made you feel at home and helped lift your spirits. It's great to know that he efficiently handled your paperwork and got you on your way quickly. We appreciate your kind words and look forward to assisting you with any future needs. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Susan O
September 30, 2024
5
out of
5
rating by Susan O
"Just did my auto & home insurance review with Marc/Craig Martin’s State Farm Agency. Marc was informative, pleasant and NO sales pitches. Just solid education and recommendations. I highly recommend Craig, Marc and their entire team. I’m sooo happy I made the switch a few years ago."
We responded:
"Susan, thank you for your wonderful review! I'm glad Marc was able to provide you with informative and pleasant service without any sales pitches. It's great to know you're happy with the switch you made a few years ago. We appreciate your recommendation and are always here to help with any future needs or questions. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"
Darryl Braland
September 27, 2024
5
out of
5
rating by Darryl Braland
"I wanted to let you know that Michelle did her job above and beyond professionally!! She was kind, knowledgeable, caring, helpful and a real JOY to speak with!!!!! Tara"
We responded:
"Michelle's dedication and professionalism truly shine through in your feedback, Darryl. I'm happy to know she made such a positive impact with her kindness, knowledge, and helpfulness. We are grateful to have her on our team. If you need any further assistance, please don't hesitate to reach out. - Craig Martin - State Farm Insurance Agent, Winter Garden, FL"